Carati Aftercare
Caring for Your Carati Jewelry
At Carati, we believe that your jewelry is not just an accessory, but a lasting symbol of beauty, style, and sentiment. To ensure your pieces remain as stunning as the day you first wore them, we offer an exceptional aftercare service to maintain and protect your jewelry for years to come.
Our Commitment to You
Your jewelry from Carati is crafted with the highest standards of quality and care. Over time, even the finest pieces may show signs of wear due to exposure to everyday elements. Our expert team is here to ensure your jewelry continues to look its best.
Aftercare Services We Offer
Our expert jewelers will carefully clean your piece using industry-standard methods to restore its original sparkle. Whether your ring needs a gentle polish or a more thorough ultrasonic clean, we have the tools to make it shine like new.
We provide complimentary annual inspections for all Carati jewelry. During these inspections, we will check for loose stones, worn prongs, and any signs of damage. Preventative care can help avoid costly repairs down the line.
If your jewelry that is set with gemstones and diamonds and in case you broke the center stone or any of the sides, please contact us and let us analyze and estimate your damage and recommend your options to replace them.
If your ring no longer fits comfortably, we offer resizing services to ensure a perfect fit, whether you need it larger or smaller. We aim to preserve the beauty and structure of your original design. A resizing if possible on your particular ring will be subjected to a flat rate of CAD 100$ + TAX will be charged, and CAD 150$ for platinum.
Over time, metals like gold and platinum may develop surface scratches. Our refinishing service includes polishing to smooth out these marks, restoring the original luster of your ring. First year will be free for polishing and inspection, after that it will be subjected to a CAD 75$ + TAX to each ring to guarantee the quality and the time needed to bring it to its original luster.
White gold jewelry can lose its brilliant white shine over time. Our rhodium plating service can rejuvenate your white gold pieces, giving them a fresh, glossy finish. A fee of CAD 75$+ TAX will be charged to each ring.
If your jewelry has personalized engravings, we will carefully preserve them during any cleaning or maintenance processes. We also offer re-engraving services if necessary to ensure your message remains clear and beautiful. Free engraving on all pieces bought from our atelier or website.
How to Use Our Aftercare Services
Visit our atelier and our team will walk you through the steps for care, repair, and maintenance. We’ll provide an estimated timeline and discuss any specific concerns you may have about your jewelry.
If you're unable to visit in person, we offer a secure mail-in service. Simply contact us to arrange shipment, and we will handle your jewelry with the utmost care throughout the process. shipping rates will be discussed with you when you decide to send us for full cleaning and inspection services.
Complimentary First Year of Care
For all new purchases, Carati offers a complimentary first year of aftercare services, including cleaning and inspections.
After the first year, our affordable care rates ensure your jewelry continues to receive the attention it deserves.
Exclusions and Terms
We recommend bringing your jewelry in for an inspection at least once a year.
Damage due to improper handling, exposure to chemicals, or wear beyond normal conditions may incur additional costs.
Aftercare services are only applicable to authentic Carati pieces. We cannot provide care for jewelry not purchased through our official atelier or website.